Website Privacy Policy
This policy describes how we handle personal information collected through this website.
1. About Us
Brighter Days Support Coordination (BDSC) is the trading name of French Support Services Pty Ltd (ABN 19 696 964 422). We provide Support Coordination (Level 2) services to NDIS participants across Australia.
This Privacy Policy applies to information collected through our website at brighterdayssc.com.au and through any contact or enquiry processes connected to this website. It does not apply to participant service records or operational information, which are governed by our internal Privacy and Confidentiality Policy and Procedure.
We are committed to managing personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What We Collect
We may collect the following types of personal information through this website:
- name and contact details (email address, phone number)
- enquiry details and the content of messages submitted through contact forms
- information you voluntarily provide when seeking information about our services
- technical information collected automatically when you visit our website (see Section 5 — Cookies and Analytics)
We do not collect sensitive information (including health information or NDIS plan details) through this website. Participants seeking to engage our services will be directed through appropriate service intake processes.
We collect only the information that is reasonably necessary for the purposes described in this policy.
3. How We Collect Information
We collect information in the following ways:
- directly from you when you submit a contact form, send an email enquiry, or otherwise contact us through this website
- automatically through standard website analytics and cookie technologies when you visit our website
We do not collect personal information from third parties without your knowledge or consent.
4. How We Use Your Information
Information collected through this website is used for the following purposes:
- responding to enquiries and requests for information about our services
- communicating with you regarding your enquiry or any follow-up matters
- improving the functionality and content of our website
- meeting any applicable legal and regulatory obligations
We do not use your information for unsolicited marketing without your consent.
Information collected through this website is not used for purposes unrelated to your enquiry or our service delivery operations.
5. Cookies and Analytics
Our website may use cookies and standard analytics tools to collect non-identifying information about how visitors interact with our website. This may include pages visited, time spent on the site, browser type, and general geographic location.
Cookies are small text files stored on your device. You may adjust your browser settings to refuse cookies; however, some website functionality may be affected as a result.
We do not use cookies or analytics tools to collect sensitive personal information or to track identifiable individuals across unrelated websites.
6. Storage and Security
Information collected through this website is stored securely using approved systems and platforms proportionate to organisational risk and operational scope.
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.
While we take reasonable steps to protect your information, no method of internet transmission or digital storage can be guaranteed to be completely secure. We are not responsible for security incidents arising from third-party platforms where reasonable due diligence and standard security practices have been applied.
All data collected through this website is stored and governed under Australian law.
7. Disclosure of Information
We do not sell, rent, or trade your personal information.
We may disclose information collected through this website in the following limited circumstances:
- where required by law or regulatory obligation
- where necessary to protect the safety of an individual
- to service providers who assist us in operating this website or responding to enquiries, where those providers are bound by appropriate confidentiality obligations
Any disclosure is limited to information that is necessary for the relevant purpose.
8. Third-Party Links
Our website may contain links to external websites or services. These links are provided for your convenience and do not constitute an endorsement of those websites or their content.
We are not responsible for the privacy practices, content, or information-handling practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.
9. Your Rights
You have the right to request access to personal information we hold about you and to request corrections where information is inaccurate, incomplete, or out of date.
To make an access or correction request, please contact us using the details provided in Section 11 of this policy.
We will respond to requests in a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
10. Privacy Complaints
If you have a concern about how we have handled your personal information, we encourage you to contact us in the first instance so that we may attempt to resolve your concern.
If you remain unsatisfied following contact with us, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au | Phone: 1300 363 992
Where your concern relates to the delivery of NDIS services, you may also contact the NDIS Quality and Safeguards Commission:
NDIS Quality and Safeguards Commission
Website: www.ndiscommission.gov.au | Phone: 1800 035 544
11. Contact Us
For privacy-related enquiries, access requests, or complaints, you can contact us by email:
Brighter Days Support Coordination | info@brighterdayssc.com.au
12. Changes to This Policy
We may update this policy from time to time to reflect changes in our operations, legal obligations, or website practices. The current version of this policy is available at brighterdayssc.com.au.
We encourage you to review this policy periodically. Continued use of our website following any update constitutes acceptance of the revised policy.
If you have questions about any changes, please contact us using the details above.